TomTom – emails

So, today is Sunday.  Friday I received Unit #7 of my TomTom GPS’s, which I found does not work – in a new not-working manner.  I called tech. support who was not able to resolve this so I requested a contact from their ‘corporate’ support team.  This is code for people that are basically unavailable.  I am expecting/hoping for a callback tomorrow.

And then this morning I receive this email – which I have received MANY of since we started on this debacle in December.

Dear Sir or Madam,

Thank you for allowing us to be of service to you. We have not heard back from you and the incident is now closed. We’d be happy to continue to service you if you still require assistance. Simply update this incident if you feel your original query has not been resolved or create a new incident if you have a new question.

We can always be reached through our Customer Support line via 1-866-486-6866.

Thank you and Best Regards,
The TomTom Customer Support Team

I am waiting to hear back from them but their ridiculous system thinks it is waiting to hear from me!!!!!!

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