I’ve been waiting for a requested callback from the TomTom technical support escalation group since FRIDAY. Now, Wednesday, I called TomTom because I am tired of waiting. Maybe they have people that are on their 8th or higher replacement units that they prioritize above me? Anyway, the level 1 support guy that I got today fixed my problem!!!!!!! This was the same problem that the guy on Friday was not able to fix and referred to the escalation that I was still waiting on.
I hope this unit continues to work beyond the two days that unit #6 worked.
I spoke to a supervisor at the end of my call to try and communicate how much their technical support function needs to be fixed. I hope this gets to senior management and that they care.