TomTom – Working ???

I’ve been waiting for a requested callback from the TomTom technical support escalation group since FRIDAY.  Now, Wednesday, I called TomTom because I am tired of waiting.  Maybe they have people that are on their 8th or higher replacement units that they prioritize above me?  Anyway, the level 1 support guy that I got today fixed my problem!!!!!!! This was the same problem that the guy on Friday was not able to fix and referred to the escalation that I was still waiting on.

I hope this unit continues to work beyond the two days that unit #6 worked.

I spoke to a supervisor at the end of my call to try and communicate how much their technical support function needs to be fixed.  I hope this gets to senior management and that they care.

TTFN.

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